Contact
A person in Lisbon reads every message
Four of us share the inbox, Monday to Friday, 09:00 to 18:00 WET. Expect an answer the same working day, and never a scripted one.
Send a message
Returns
Thirty days, prepaid label in the box
Wear it in the rain, decide after. If it is not right, fold it back into the same box, stick the prepaid label over the old one and drop it at any carrier point. Nothing to print, nothing to pay, no explanation needed.
Returned jackets in clean condition go back on the shelf as Second Life at 40% off, listed honestly as returns. We have resold 612 of them since 2023 and shredded none.
- WorkshopRua da Boavista 118, Alcântara, 1300-059 Lisbon
- Emailworkshop@tidewalk.example — answered same working day
- Phone+351 21 000 0000, Monday to Friday, 09:00–18:00 WET
- RepairsNine working days on average, free for five years, then at cost
- VisitsWorkshop tours Fridays at 15:00. Write first and we will add you.
Size guide request
Three numbers, one recommendation
Our shells run true to size with room for a mid-layer. If you are between two sizes, or you usually disagree with size charts, send us these four things and we will tell you exactly which size to order.