Contact

Ask anything, including the awkward questions.

Two of us answer this inbox, in between filling orders. If the honest answer is "our product is not right for you", that is what you will get.

Send a message

We reply from a real inbox. Nothing is outsourced.

How long we take

Working days, Glasgow time. Bank holidays add a day.

Order or delivery questionSame working day
Ingredient or routine question1 working day
Skin consultation2 working days
Refund after we receive it3 working days
Returns, briefly. 60 days, opened or not, for any reason — including "it did not suit me". We pay the return postage in the UK if the product was damaged, faulty or simply wrong for your skin. Refills can be returned unopened because the pouch cannot be resealed once it is cut.

Made, filled and posted from Glasgow. We do not have a shop you can walk into — the filling bench is not a retail space, and we would rather say so than put a fake address at the bottom of the page.

Skin consultation

Not sure what to buy? Describe your skin.

Four questions answers most of it, and it answers immediately. Use this form if you have reacted to products before, or if you are managing something a doctor has already diagnosed — the more detail you give us about what you have tried, the shorter our answer will be.

A person reads this. One of the two people who formulate and fill Halo reads every consultation and writes back, usually within two working days and always with the reasoning included.

Free, no account needed. If your skin is inflamed or spreading, see a pharmacist or your GP rather than waiting on us.

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